Thelma Gaylord Performing Arts Theatre Rules

Thelma Gaylord PAT asks that guests read and understand the following rules and policies to maximize their enjoyment of their visit.

Autographs and Meet the Artist policy

The Civic Center and Thelma Gaylord PAT are rental facilities and cannot guarantee autograph opportunities or special meet and greet requests. Artist management may arrange these opportunities and, if available, the Civic Center will include the opportunity along with the standard event information.

Children Policy

Thelma Gaylord PAT leaves decisions regarding age restrictions to the resident company or promoter. However, every guest, regardless of age, must have a ticket. This includes infants or young children that may sit in a lap.

Infant ticketing may vary for child-friendly and family performances. Booster seats are available at guest relations on a first-come, first-served basis. Please be mindful that your children be respectful of other patrons. If your child is disrupting the performance, you may be asked to step into the lobby.

A performance group may restrict the age at which children can attend or provide ratings based on show content. You are responsible for contacting the box office at 405-594-8300 to ask about age recommendations or restrictions before ordering your ticket. Refunds cannot be issued.

Dress Policy

The Civic Center does not have a formal dress policy and considers your comfort as their utmost concern. For maximized comfort, Thelma Gaylord Theatre has the following recommendations.

For matinee performances, gentlemen should wear casual slacks and polos or golf-style shirts. Ladies should wear casual dresses or slacks.

For evening performances, gentlemen should wear formal business attire. Ladies should wear dresses, dress slacks, or business suits.

Dynamic Pricing

Dynamic pricing is based on timing and other factors. So prices are subject to change without notice. No refunds or exchanges can be given.

Food and Beverage Policy

Thelma Gaylord PAT at The Civic Center does not allow outside food and beverage. Cafe and concessions amenities are available to satisfy your needs. Food is not allowed within any performance spaces, except for bottled drinks sold at the concessions stands. Alcoholic beverages are allowed at select performances. Thelma Gaylord PAT recommends that you call the Box Office at 405-594-8300 to determine if your scheduled event has any restrictions.

Late Arrival Policy

Thelma Gaylord PAT recommends that guests arrive in their seats no later than 10 minutes before curtain time. Production companies reserve the right to restrict access to seating areas after the show begins. If you arrive late, you may be asked to wait in the lobby until a pre-determined break period for entry, to prevent disturbing other patrons or performers. The hold is at the discretion of the resident company or promoter and varies on a show-by-show basis.

Photography and Video Policy

Due to copyright law, Thelma Gaylord PAT strictly prohibits the use of photographic or sound recording devices, including film and digital cameras, digital video recorders, cell phones, and/or other A/V recording devices. Patrons using these devices during performances may be asked to leave. No refunds will be issued and patrons may be asked to delete photographs and recordings.

Light and noise disturbances can hinder the enjoyment of any performance. Use of cell phones is strictly forbidden during any show. This includes the use of phones for texting or photography. Individuals caught using their cell phones may be asked to leave.

Prohibited Items

Thelma Gaylord PAT prohibits the following items. Please contact the box officer at 405-594-8300 if you have any questions.

• Cigarettes, vapes, and any other smoking device or paraphernalia
• Conceal-carry and open-carry weapons and firearms
• Outside food and drink
• Video and sound recording equipment. Cell phones are not to be used during performances.

Refund Policy

The Civic Center cannot offer refunds except in the event of artist-cancellation. This includes weather-related closures.

Sign Language Policy

Thelma Gaylord PAT is proud to offer sign language interpreters upon the patron’s request. Please contact the box office at 405-594-8300 if you require an interpreter for your scheduled show or event. Thelma Gaylord PAT cannot guarantee an interpreter but will strive to fulfill your request.

Smoking Policy

Thelma Gaylord PAT and The Civic Center are smoke-free facilities. As of January 22, 2016, all areas around the Civic Center, including the front plaza, side stairways, and Bicentennial Park are smoke-free. Smoking will only be permitted on the perimeter sidewalk areas along Couch and Colcord Drives and Walker Avenue. Cigarette receptacles can be found along with these sidewalk areas.

Wait List Policy

Thelma Gaylord PAT and the Civic Center Music Hall do not offer waitlists for any performance.